Contact Customer Support

If you have any questions or need assistance with an order from The ZEN Succulent, we're here to help! Please don't hesitate to get in touch with us using one of the following methods:

Contact Form: Fill out the contact form below with your inquiry. We'll get back to you as swiftly as we can.

Email: Send us an email at hello@thezensucculent.com, and we'll respond as soon as possible. Please be patient as our support team is currently experiencing high ticket volume, and it may take up to 24 hours to receive a response. Your understanding is greatly appreciated.

We value each and every customer, and your satisfaction is our priority. Thank you for your patience and for choosing The ZEN Succulent. We're eager to assist you and ensure you have a wonderful experience with us!

Name

First Name

Last Name

Email

If you are already a The ZEN Succulent customer, please enter the same email address you used for your purchase.

Is your question about an existing order?

Please only fill out the section (1, 2, 3, or 4) that best relates to your question or issue.

1. I have a shipping or delivery question about my order that has not arrived yet.

What would you like to know?

2. I would like to cancel or make a change to my order.

Please note that we are likely unable to cancel or change an order since there are multiple steps pre-shipment that we take to ensure each item is shipped to our standards. In the rare event that we can cancel or make a change, we'd love to help. (Select an option below!)

The delivery address (Please provide the correct address in the "Anything else?" section below.)

An item in my order

The gift note

Cancel my order

3. There's an issue with my recent order.

We're sorry to hear this! What seems to be the issue?

My order was missing something

My order arrived damaged

My order was incorrect

My plant is not up to my expectations

Other (Please let us know specifics in the "Anything else?" section below!)

What specific plant or product had an issue?

4. I’d like to return a care product or accessory that is undamaged. Please note, we do not accept returns on plants or apparel. )

We're sorry to hear this! Could you let us know the reason why you're interested in a return?

Anything else? Please provide more details below. In order to accommodate change requests, we need as much information as possible.

Or contact us at hello@theZenSucculent.com

Need order help?

Need booking help?

Need plant care help?

See our plant care guides, plant care tips, or even talk to our Plant Experts team for personalized help.

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For press inquiries, please click here.

Job Opportunities

If you’re interested in working with us at The ZEN Succulent, please click here.

Contact Customer Support

Or contact us at hello@theZenSucculent.com

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