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Orders

Shipping

  • If you checked out as a guest, you will receive the tracking information via email once your individual shipments ship out.

    Please note that most items ship separately. You may see that your order is “shipped” after tracking, however, the completed order will correspond to the specific tracking number for the individual item on your order.

  • If you checked out as a guest, you will receive the tracking information via email once your individual shipments ship out.

    Please note that most items ship separately. You may see that your order is “shipped” after tracking, however, the completed order will correspond to the specific tracking number for the individual item on your order.

  • You can track your order by using the tracking information provided in your shipping confirmation email.

    At our greenhouse, we put great care into growing, packaging, and shipping your plants to ensure they thrive in your home. Rest assured, they'll be well-protected during their journey to your doorstep.

    For indoor plants and care products, please allow 2-5 business days for shipping. Olive Trees may take up to 8 days to ship. Transit times are estimated at 3-7 days for standard shipping and 2-3 days for express shipping.

    Once your order leaves our greenhouse, you'll receive tracking information via email. Please keep in mind that most items may ship separately, and some orders may be shipped sooner.

    During colder months, plant orders may be placed on hold based on the weather forecast in the shipping zip code. We want to ensure your plants arrive in the best possible condition. Learn more about our weather holds on our website.

  • Rest assured that your new plant's well-being is our priority. Our daily efforts, alongside industry experts and the Plant Expert team, ensure that your plant arrives in a happy and healthy condition.

    For orders of $150 and over (after discounts), enjoy free standard shipping. Orders below $150 will have shipping costs based on the following freight base prices, with the actual cost determined by your zip code:

    Extra Small: $3

    Collections, Small, Medium & Rare Blooms: $5

    Large Plants: $10

    X Large Plants: $15

    XX Large Plants: $20

    Tree Size: $50

    Bundles & Room Sets shipping costs are calculated based on the size of plants in each bundle. Care and Accessories have varying shipping costs, ranging from $5 to $11.

    For express shipping options, you can find more information on our website.

    Once your order leaves our greenhouse, you'll receive an email with your tracking number(s), allowing you to track your shipment.

  • We offer 2-3 day express shipping as an option at checkout, in addition to our processing timeframe.

    Express fees are charged per item since most items ship separately:

    Plants:The fee is calculated based on the size of the plant and the recipient's zip code.

    Bundles & Room Sets: The fee is calculated based on the size of plants in each bundle.

    Care and Accessories: Care Items and Tools have a $15 express shipping fee, while Care Bundles have a $20 fee.

    Please note that once your order is shipped, carrier service disruptions or delays are beyond our control. In the event of a damaged item that requires a replacement, it will be shipped via ground through our carrier service.

    If your item(s) are delivered by UPS, please be aware that they do not deliver on Sundays, which may add an extra day to your delivery window.

    If your item(s) are delivered by SurePost via USPS, they deliver seven days a week for your convenience. We strive to provide a seamless shipping experience for your orders!

  • Indoor Plants and Care Products typically ship within 2-5 business days after purchase. Once your order leaves our greenhouse, you can expect an additional 3-7 days for Standard Shipping or 2-3 days for Express Shipping at checkout. Please keep in mind that most items may ship separately, and some orders might ship sooner.

    After your item(s) are shipped from our greenhouse, you'll receive a shipping confirmation email containing tracking information. Rest assured, we'll keep our site updated with the most accurate shipping timeline.

    Ensuring the safe delivery of your plants is our utmost priority. If there are extreme temperatures in your area or during the shipping route, we may hold your order until temperatures normalize, safeguarding your green beauties during transit. Your satisfaction is important to us, and we appreciate your understanding as we carefully manage shipping conditions.

  • We want to provide the best service to our customers, and while we are unable to place orders on hold or schedule specific delivery dates, we offer transparency with our current shipping times to help you estimate when your order will arrive.

    If your order has already been shipped, consider signing up for UPS MyChoice for convenient delivery scheduling. However, we kindly ask that you prioritize the health and happiness of your new plant and avoid delaying delivery to later dates if possible.

  • or individual orders, each shipment can only be sent to a single address. If you wish to ship to multiple addresses, kindly place separate orders for each destination.

    However, for corporate orders or if you're interested in shipping to multiple addresses within a single order, please reach out to us directly via email at "hello@theZenSucculent.com". Our dedicated team will be more than happy to assist you with your special shipping requirements.

  • We do not deliver to P.O. Boxes. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted at this time.

  • As of now, we offer shipping services to the 48 contiguous United States. However, we regret to inform you that we do not currently ship to Alaska, Hawaii, or Canada.

    We are continually evaluating our shipping capabilities and exploring options for expansion in the future. For any updates or changes regarding shipping destinations, please keep an eye on our website or feel free to reach out to our customer support team for further assistance.

  • Orders are shipped to the address provided during checkout. We kindly remind our customers that The ZEN Succulent is not responsible for any delays caused by the shipping carrier or for the replacement of lost orders due to incorrect delivery information provided during checkout.

    To ensure a smooth delivery process, we recommend double-checking and verifying the accuracy of your delivery information before finalizing your purchase. If you have any questions or concerns regarding your order or shipping details, please don't hesitate to contact our customer support team for assistance.

  • Once your item is delivered, the tracking status will provide information on where your driver left the package. The "Proof of Delivery" from our shipping partner will also indicate the location or person the package was left with.

    In the rare event that you cannot find your package, we suggest checking nearby areas, contacting your lobby manager (if applicable), or reaching out to your neighbors to see if someone else may have received it on your behalf.

    If you still cannot locate your package, please don't hesitate to contact our Customer Support team. We're here to assist you and help resolve any issues with your delivery.

Payments & Refunds

  • All orders are charged upon checkout.

  • To redeem your coupon codes, simply enter them in the "Have a coupon?" section during the checkout process in the Billing Information section. Don't forget to click "apply" after entering your coupon code to update the total price with the discount.

    Please be aware that while you can apply coupon codes to eligible items in your cart, care products are excluded from discounts and will be sold at their regular price.

    If you have any questions or need further assistance with applying your coupon codes, feel free to reach out to our customer support team.

  • If you encountered an issue with placing your order, it is possible that there might have been an error with the billing information provided during checkout. We recommend carefully reviewing your payment and billing details to ensure accuracy and try placing your order again.

    In the event that you continue to experience difficulties with placing your order, we advise contacting your bank for more information. They can provide insights into any potential issues with your payment method or account that could be causing the problem.

    If you have any further questions or need assistance, our customer support team is here to help.

  • Unfortunately, we are unable to apply coupons to orders after they have been placed. However, if your coupon code is still valid, you can use it on a future order to avail of the discount.

  • In some states, there might be exemptions for taxes on human consumption (edible) plants. To get accurate information regarding tax on plant products in your specific state, we recommend referring to your state's tax laws or consulting with a tax professional if needed.

  • We accept all major credit cards as a convenient and secure payment method for your purchases. During checkout, you can use one method of payment for your order.

  • Once our team has approved and processed your refund, the funds will be returned to the original form of payment used during the purchase. Refunds typically appear within 3-5 days; however, in some cases, it may take up to 7-10 days or longer depending on your bank or card issuer's processing time.

    If you utilized a gift code or store credit to complete your refunded order, the amount will be refunded back to your gift code or store credit. Please keep in mind that gift card orders are considered final sale and cannot be refunded.

Gifts & E-Gift Cards

  • Plants are wonderful, long-lasting gifts that can bring joy to any occasion! At The ZEN Succulent we are thrilled to assist you in coordinating large orders for various purposes:

    Celebrate special corporate or community events or occasions in a green and eco-friendly way.

    Show appreciation for your remote team members with the gift of nature's beauty.

    Bring the serenity of plants indoors as your organization transitions back to in-person work.

    To explore our corporate gifting options and place your order, please visit our Corporate Gifting page. Our dedicated team is ready to assist you in making your gift-giving experience extraordinary.

    We look forward to helping you spread the green magic and create unforgettable moments with our plant gifts!

  • We apologize for any inconvenience this may cause, but unfortunately, we are unable to adjust the delivery address for a gift order after it has been placed. However, you can take advantage of UPS My Choice to schedule the delivery or update the delivery instructions for your gift.

    Please note that in some cases, the gift recipient may need to use UPS My Choice to adjust the delivery address or instructions. This ensures a smooth and secure delivery process.

    If you have any further questions or need assistance, our customer support team is here to help.

  • We want to ensure a delightful surprise for the gift recipient. Rest assured, we do not include any packing slips or send emails that display the order value to the recipient.

    To make sure your order is recognized as a gift, remember to select the appropriate option during checkout. Additionally, when prompted, provide the recipient's email address to ensure a smooth and seamless gifting experience.

  • o provide the gift recipient with tracking information and keep them informed about the delivery, follow these steps during the checkout process :

    Select "I'm sending this order as a gift" during the shipping step of checkout.

    After adding your gift note, enter the gift recipient's email address.

    By doing this, the gift recipient will receive tracking updates and notifications about their order, allowing them to anticipate its arrival and share in the excitement of their gift!

  • sending E-Gift Cards to multiple email addresses is not supported. However, there are two options available for sending the E-Gift Card:

    If you wish to send the E-Gift Card to yourself, you can use the email address attached to your order or account during the checkout process.

    If you prefer to email the E-Gift Card directly to the recipient, select "I'm sending this order as a gift" under Shipping Information during checkout. There, you can add a personalized gift note and provide the recipient's email address.

  • Absolutely! You can purchase multiple E-Gift Cards at once by adding as many as you'd like to your cart. However, please be aware that all E-Gift Cards will be delivered to the same email address.

    Once you receive the E-Gift Cards via email, we recommend forwarding them to the intended gift recipients to save paper. However, if you prefer to print them out, that's also an option!

    If you plan to order 20 or more E-Gift Cards and want each one delivered to individual recipients, please reach out to our customer support team at hello@theZenSucculent.com. We will be more than happy to assist you with your order!

  • E-Gift Cards are sent promptly after you complete the checkout process. Unfortunately, once the order is placed, we cannot make changes to the E-Gift Card Message or Recipient Email.

    Since the E-Gift Card is delivered immediately, it's likely that the email has already been sent by the time you reach out to us.

    We apologize for any inconvenience this may cause. If you have any other questions or need further assistance, please don't hesitate to contact our customer support team.

  • If you need assistance with your order or have any questions, we're here to help. Before writing in, we recommend checking your spam and promotional folders in your inbox, as sometimes our emails might end up there.

    If you still need further assistance or have not received our email, please feel free to get in touch with our team.

Returns

  • While we do not accept plant returns at this time, we want to assure you that every plant you receive will arrive in good health. To give you peace of mind, we provide a 30-day guarantee on all plants after they arrive.

    If you experience any issues with your plants, please don't hesitate to reach out to us. We're here to assist you and ensure that you have a positive and fulfilling gardening experience with our products.

    For more details about our Guarantee or to get in touch with our team, please visit our website.

  • we prioritize selecting the best products to support and enhance your plant's well-being. We may be able to accept returns on unused, unopened, and undamaged plant care tools and accessories within 14 days of their arrival.

    If you wish to return your purchase of a pot, tool, or other care product, please contact our Customer Support team and indicate that you would like to initiate a return. Please be aware that a $10.00 return shipping and restocking fee per item will be deducted from the refund.

    However, please note that pots, tools, and other care products purchased from our Last Chance Shop are considered final sale and cannot be returned.

    Should you encounter any issues with your order, don't hesitate to get in touch with our Customer Support team.

  • All apparel sales are considered final, and we do not accept returns on items such as t-shirts, sweatshirts, hats, gloves, and tote bags.

    To ensure that you receive the perfect fit, we encourage you to carefully review the size guides provided for each apparel item before completing your purchase.

  • At The ZEN Succulent, all sales of physical gift cards and e-gift cards are considered final. We do not accept returns or offer refunds for these items.

    If you have any questions or need assistance with your gift card purchase, please don't hesitate to reach out to our Customer Support team.

  • f you receive a care product or accessory that is damaged or shows signs of being defective within 14 days of its arrival, we apologize for any inconvenience caused. We're here to help!

    Please contact our Customer Support team and provide them with your order number along with a photo of the damages and/or the defect. Once we have the necessary information, we'll be more than happy to offer you a replacement or store credit. In such cases, there is no need to return the damaged item.

  • At this time, we do not offer direct exchanges for items. However, if you wish to return an item and purchase a different one instead, please don't hesitate to contact our Customer Support team to initiate the returns process.

Indoor Plants

  • All plants arrive in a grower pot tha has a drainage hole.

  • We take pride in providing top-quality plants, and our expert team at the greenhouse ensures that each plant receives the best care possible.

    Before being sent to their new homes, our plants undergo meticulous care, including regular fertilizing to ensure they are healthy and vibrant. Additionally, each plant is thoroughly cleaned, inspected, and trimmed, so you receive a beautiful and thriving plant.

    To maintain the health and well-being of our plants, we use pesticides that are safe for indoor plant use. These pesticides are carefully applied in accordance with the guidelines and regulations set by the Department of Agriculture.

  • To ensure a successful transition for your new houseplant, follow these steps once your plant arrives:

    Unbox the plant and remove all packing materials, such as the coco fiber mat and wood shavings. Note that some plants may arrive in a biodegradable paper inner pot, which does not need to be removed.

    Check the soil moisture; it may be dry after its journey to you. If needed, perform a deep and thorough watering to ensure the plant is properly hydrated.

    Place the plant in the recommended conditions, ensuring it receives the appropriate amount of light and is placed at the right temperature.

    By following these care instructions, you'll help your new houseplant thrive and bring joy to your living space. If you have any questions or need further assistance, don't hesitate to reach out to our customer support team.

  • Absolutely! At The ZEN Succulent, all plants are fully grown as pictured on our website, so you can be confident that you will receive a healthy and beautiful plant. However, it's important to note that each plant is unique, so there might be slight variations in color, shape, and other characteristics.

    Rest assured, your plant will arrive in a grower’s pot, ready for you to enjoy and care for in your home or office. We take great pride in providing top-quality plants and ensuring they are well-cared for before they reach your doorstep.

  • We're sorry to hear that your plant is causing concern. Whether your plant is from The ZEN Succulent or elsewhere, our Plant Experts Team is here to provide all the support you need for your plant care questions. We are dedicated to helping you become a confident and successful plant parent.

    To assist you better, please provide as much information and photos of your plant as possible. This will help us diagnose any issues and offer personalized care tips going forward.

    For general care instructions and articles on common plant-specific problems, you can also explore our From The Potting Shed Blog, where we have valuable resources for all our plants.

    We want to ensure your satisfaction with our plants from The ZEN Succulent, and that's why we offer The ZEN Succulent Guarantee. If you encounter any issues with your plant within 30 days of its arrival, please reach out to our Customer Support team, and we'll do our best to help.

    We're here to support you every step of the way in your plant care journey. Don't hesitate to contact us; we're committed to providing the best assistance possible!

  • At The ZEN Succulent, there's usually no need to repot your indoor plants until you notice signs of them becoming root-bound. For most potted houseplants, this timeframe is typically around 6-12 months after your plant arrives.

    Since each plant is unique and may have different growth patterns, you can check out our blog post for additional guidance on determining if your specific plant needs to be repotted.

    We want to ensure your plants stay healthy and happy, so if you have any questions or need further assistance with your plant care, our team is here to help. Feel free to explore our blog and reach out to our Plant Experts Team for personalized advice.

  • Congratulations on the arrival of your new plant! It's an exciting moment, and we're here to guide you on proper watering to ensure your plant thrives in its new home.

    Start by referring to the care information on your original order, as it provides specific watering instructions tailored to your plant's needs. You can also explore our A-Z Plant Care Guides and detailed plant care instructions for further information and tips on common issues to watch out for.

    To determine when to water your plant, check the percentage of soil volume that should dry out before watering (e.g., 25-50%). You can do this by either testing the soil with your finger or using a wooden chopstick. If the soil is still wet, wait a few more days before watering. If it's dry, it's time to water your plant.

    When watering, ensure even and thorough watering around the pot until water drips out of the bottom into the saucer. After watering, wait a few minutes for the excess water to drain into the saucer, then discard the water. Avoid letting excess water sit in the saucer to prevent root rot.

    The frequency of watering may vary depending on your home environment, so it's best to avoid a strict schedule. Instead, check the soil moisture about once a week to gauge when watering is needed.

    If you have any questions or need assistance with watering or plant care, don't hesitate to reach out to our Plant Experts Team. They are always delighted to help you on your plant care journey. Happy gardening and enjoy your thriving plant!

  • No, our terrarium arrangements are shipped disassembled, with each component carefully separated. You'll also receive straightforward assembly instructions to make planting your terrarium a breeze.

Our Guarantee

  • Thank you for choosing our plants from The ZEN Succulent! We take great care in providing top-quality plants and ensuring they arrive in good health. As part of our commitment to your satisfaction, we offer a 30-day guarantee on all our plants.

    We understand that plants may experience some weariness or minor cosmetic blemishes due to the adjustment to their new environment. It's normal for them to take a few days or weeks to adapt and thrive in their new home.

    In the unlikely event that your plant arrives dead, we will happily send you a replacement plant free of charge. Repotting within the first 30 days will not void our guarantee unless it's a replacement plant.

    If your plant or any care product/accessory arrives damaged or defective within 14 days of its arrival, we will offer a replacement or store credit. Please provide photos as proof of damage so we can assist you promptly.

    Our team is dedicated to ensuring your plant journey is a positive one. If you need any assistance or have questions, please don't hesitate to contact our Customer Support team. We're here to make sure you love your plants and enjoy a thriving indoor garden!

Winter Weather & Packaging

  • At The ZEN Succulent, the safety and health of our plants are of utmost importance to us. During colder months or extreme weather conditions, we may temporarily exclude certain areas of the country from shipping to ensure our plant friends arrive in optimal condition.

    To make these decisions, we use the shipping zip code to calculate the expected weather at the destination and along the shipping route. If there are potential risks due to low temperatures or hazardous weather, we may delay shipment until a later date when temperatures are more favorable.

    We continuously monitor weather patterns and update our shipping exclusions accordingly. We want to ensure that your plants arrive safely and thrive in their new home.

    If you have any questions or concerns, our Customer Support Team is here to help. Don't hesitate to reach out if you need assistance or if you want to check on the status of shipping to your area.

In-Person & Virtual Workshops

  • Certainly, here's a concise breakdown of the process when booking a class with a kit, including address collection and shipment tracking:

    Payment Confirmation: After you've made your payment for the class with the kit, you'll receive a confirmation email or message.

    Address Collection: Our team will follow up with you by sending an address collection form. This form is crucial as it helps us ensure that the ingredients or supplies needed for the class are sent to the correct address. Please complete the form accurately.

    Invitation Text: Alongside the address collection form, you will also receive an invitation text. This text can be shared with the participants who will be joining the class. It typically includes details about the class, date, time, and any additional information they need to know.

    Tracking Information: As the kits are shipped out, we will also send you tracking information. You can use this information to monitor the progress of each kit's delivery and ensure they reach their intended recipients.

    Remember that accurate and timely communication is key to ensuring a smooth experience for all participants. If you have any questions or encounter any issues during this process, please feel free to reach out to our support team at hello@theZemSuccluent.com for assistance. We're here to help make your class with a kit a success! 🌱

  • A hybrid event is a captivating blend of both guests who are physically in-office and virtually at home. It's a fresh and innovative approach that unites individuals, whether they're physically present in a conference room with coworkers or r participating virtually from the comfort of their screens at home.

    When it comes to in-office participants, we suggest employing a shared projector screen or a TV setup for a truly immersive experience. Alternatively, individuals have the option to join the session from their own computers. Regardless of the choice, we kindly request that the host ensures a clear line of sight between all participants and vice versa.

    It's worth mentioning that all The ZEN Succulent hybrid experiences are backed by our remote, real-time Zoom tech support. However, it's essential to bear in mind that audio-visual (A/V) equipment and the setup for A/V are not included as part of our offerings.

  • While we can't guarantee specific hosts for the Virtual Terrarium Workshop due to their availability, we encourage you to leave a note in the 'special requests' section during booking, and we'll make every effort to accommodate your preference. Rest assured, any of our carefully selected hosts will provide you with a fantastic experience!

  • Our Virtual Terrarium Workshop is thoughtfully designed to foster team bonding. We've created an event format that encourages participants to engage with the instructor and one another freely!

    Should your team wish to extend the camaraderie beyond the class, simply mention it in our 'special requests' section. We'll relay your request to the instructor, who will graciously hand over host privileges to you, allowing for continued interaction.

  • Detailed information about kit contents is available within each 'choose a kit' description. It's important to keep in mind that the actual contents may vary from the images shown, as we provide a range of glassware choices and plant combinations to tailor each kit to your specific booking. For further inquiries or additional information, please don't hesitate to reach out to us directly via our website.

  • Succulents are wonderfully low-maintenance, making them an ideal choice for beginners or those who don't consider themselves green thumbs! Rest assured, your kit will include detailed plant care instructions

  • Rest assured, our Terrarium kits are clearly marked as 'fragile' and include a live plant. When your kit arrives, we recommend unpacking it promptly and finding a cozy spot with bright, natural sunlight for your plant to thrive!

    Please take note that our plants are thoughtfully wrapped in paper and meticulously nestled within the kit's bowl, so be sure to explore carefully to uncover their beauty!

  • Photos / Screenshots: Our dedicated hosts always make an effort to capture a memorable screenshot at the conclusion of your event. Should you desire a photo, don't hesitate to kindly remind your host at the commencement of your event.

    Video Recordings: Rest assured, this event can indeed be recorded. To arrange for a recording, please feel free to request one from your host as the event begins. They are more than happy to accommodate your request when asked!

  • The Terrarium Team Building Workshop offers flexibility in its duration, allowing you to choose between 30 or 45 minutes. Simply inform us of your preference by using the 'special requests' section during booking.

    For the most engagement and interactivity, we highly recommend the full 60-minute experience. It's important to note that we are unable to accommodate price adjustments for a shorter duration. Regardless of your choice, we're committed to ensuring a fantastic and enriching experience for your team!

  • The address collection deadline is set at the end of the day, 15 business days prior to your scheduled event. If you're planning an event within a shorter timeframe, specifically within 10 business days, we offer the option of rush processing to meet your needs. You can find the details and cost of rush processing in the shipping upgrades section on the experience page.